Service Delivery & Fulfillment Policy
Specifications regarding the digital transmission, milestone handover, quality review periods, and SLAs for all services rendered by Daden Group.
What this means for you, your team, and your intellectual property in plain English:
1. Nature of Services
Daden Group provides exclusively intangible digital marketing, creative strategy, custom software engineering, and AI automation solutions. No physical goods or tangible items are shipped.
All service fulfillments occur electronically across secure, encrypted digital channels and authorized enterprise platforms.
2. Delivery Channels by Discipline
Our deliverables are fulfilled through the following secure digital channels:
A. Web & Custom Software Engineering
Software deliverables are transferred via:
- Private Git Repositories: Full commit history transferred directly to your organization's GitHub or GitLab account.
- Live Staging Previews: Interactive deployment previews (via Vercel, Nitro, or Docker environments) for client sign-off.
- Production Deployment: Seamless deployment to your custom domain, edge network, or cloud server.
- Developer Documentation: Complete README documentation covering architecture, environment variables, and build scripts.
B. Creative & Design Assets
Delivered through shared Figma project workspaces, synchronized Google Drive folders, and master high-resolution media archives (4K video exports, WebP/SVG assets).
C. Performance Advertising & Campaign Management
Delivered directly inside the Client's verified Meta Business Suite, Google Ads account, or TikTok Ads dashboard, accompanied by weekly live metric reporting.
D. AI Automation Workflows
Delivered as documented workflows configured inside the Client's isolated cloud infrastructure (custom webhook endpoints, Supabase instances, n8n/Make containers) with complete system architectural diagrams.
3. Delivery Timelines & Operating SLAs
Standard delivery turnaround benchmarks are outlined below:
| Deliverable Type | Standard Turnaround | Review & Approval Window |
|---|---|---|
| Short-form video creatives & ad copy batches | 3 to 5 business days | 3 business days for revision rounds |
| Figma UX/UI design prototypes & wireframes | 1 to 2 weeks per sprint | 5 business days for collaborative review |
| Custom web applications (MVP or corporate) | 2 to 4 weeks depending on scope | 7 calendar days acceptance window |
| AI automation pipelines & custom agent logic | 1 to 3 weeks per deployment | 7 calendar days live operational trial |
| Critical bug fixes (active retainer accounts) | Within 24 business hours | Immediate verification deployment |
4. Quality Review & Acceptance Window
To ensure deliverables strictly match agreed-upon specifications, Daden Group implements a formal **7-calendar-day review window** starting immediately upon deliverable notification.
During this window, the Client may test the deliverables and submit revision requests aligned with the original Statement of Work (SOW). If no revision requests or notices are received within seven (7) calendar days, the deliverable is deemed formally accepted.
Grievance Redressal & Legal Point of Contact
Designated officer under Information Technology Act 2000 & DPDP Act 2023:
Sumitabh Shyamal
Grievance Officer & Chief Technology Officer
DADEN GROUP (Partnership)
Building No. 130, Ward No. 3, 326 of Naharkatia Town, Namrup, Dibrugarh, Assam - 786610, India
Statutory Tax Identifier
GSTIN: 18AAWFD5191R1Z9
Jurisdiction: NAHARKATIA - 1, Dibrugarh, Assam